Synergy’s i-STEER Core Values

Synergy’s i-STEER core values are not just words, notions, and ideals – they are our helm and guiding compass for all that we do, and that includes seeking to ensure that every employee lives and works happily and contentedly.

These core values drive various initiatives that seek to provide holistic care, especially for our seafarers, who sometimes work in challenging conditions and are often far from home for long periods. We are committed to supporting them and also their families, and likewise our shore staff, and we provide and continuously improve emotional wellbeing support through our 24-hour helpline, wellbeing campaigns, the peer support training that creates Wellbeing Champions, vessel visits and monthly newsletters.

Contact WeTeam 2.0 Anytime

WeTeam started out in 2018 as iCall, offering immediate, free and confidential mental health support not just to Synergy employees but also their loved ones. It is now WeTeam 2.0, and as before it is available 24 hours a day, every day of the year, whether you are at sea or ashore.

It is also open to seafarers and their families worldwide, not just those connected to Synergy Marine Group.

The WeTeam 2.0 helpline provides:

• Compassionate and confidential support – your privacy is always a priority;
• Immediate assistance by a team of experienced mental health professionals, who are ready to offer help in Indian and many other languages;
• Multiple access points – you can reach out via phone, WhatsApp, email or Facebook messenger;
• Crisis support – urgent psychological assistance in critical situations;
• Personalised guidance – tailored help based on individual needs, including a range of wellbeing-enhancing tools and resources to help with work-life balance;
• An interactive portal so you can give feedback and we can continuously improve and track and respond to any evolving needs

Reach out to WeTeam 2.0 for confidential support, anytime:
Call or WhatsApp: +65 3158 4000
Email: support@weareweteam.com
Website : weareweteam.com

Wellbeing Champions

This leading initiative underpins psychological safety and improves our mental health response both fleetwide and on shore.

A great many of our crew and shore-based employees have been trained in peer support and in promoting good emotional health, and they provide what can be vital reassurance for colleagues and also their families.

Training includes distress management, intervention and mental health development, and focuses on fostering a supportive onboard and office culture, with effectiveness measured by internal surveys and enhancement workshops.

Skilled in identification of issues, psychological first aid and procuring professional input if needed, our Wellbeing Champions are part of a culture of mutual support and another counter to the stigma that still sometimes attaches to this topic.

Wellbeing tips

Under a separate Wellbeing subheading you will find a large number of illustrated pointers that address many aspects of mental and also physical health.